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If you are looking into hourly transportation there are a few
suggestions to consider before making your selection:
- Inquire about the number of years the limousine company has been
in business. Experience is a key factor. Companies that have been in
business for a number of years will most likely be more reliable and
provider better service than those with little or no experience.
- Inquire about the limousine company’s license and operating
authority. Limousine and transportation companies are required to
have Federal authority to operate their vehicles from the Department
of Transportation as well as local State operating authority.
Limousine Companies with such licenses are regulated and thus more
likely to provide the consumer with good service.
- Inquire about the Limousine Company’s Insurance. There are
unfortunately numerous companies around that do not carry the proper
commercial insurance coverage on their fleet to protect the consumer
in the event of an accident or other mishap. A reputable Limousine
Company will have the required commercial insurance coverage and
will have no problem providing you with a Certificate of Coverage,
if asked.
- Inquire about the Limousine Company’s affiliations with
reputable organizations such as the Better Business Bureau, The
National Limousine Association as well as their local Livery
Association. Memberships with any of the above and other related
organizations is an indication that you are dealing with a
professional, reliable Company.
- Inquire about evidence of the Companies performances from past
clients. Excellent references from other customers will minimize the
possibility of service problems.
- Ask to see the vehicle's) you are inquiring about. If you don’t
have time to go and visit the Limousine Company’s showroom
personally, ask the company to email photo's) of the limos) and
other vehicle's) you are interested in. This will ensure that you
will not end up getting an old rundown limousine in lieu of the new
white super stretch you were led to believe you would have. Be sure
to check the year of the limousine, year, make and model as well as
the amenities inside the limousine such as moon roof, tinted
windows, fiber optic lights, TV, VCR, CD player, plush bar, and any
other items you are interested in having in your limo.
- Inquire about the size of the limousine you are interested in.
- If renting more than one vehicle, i.e. a limousine, a bus, be sure
to ask about discounts that may apply on the second vehicle. Many
companies offer special discounted rates for multiple reservations.
- Inquire about overtime charges and overtime availability. Many
Limousine Companies will charge you a full hour even if your time
runs for example 10 minutes over the contracted time. Be sure to ask
if it is possible for the Company to charge the overtime rate on 15
minute or 30 minute increments in the event of overtime. If your
event ends early enough, most Limousine Companies will schedule
subsequent jobs after your scheduled event. Because weddings are not
always predictable, you may need the service longer than
anticipated.
- Be sure to ask about your chauffeur’s gratuity. Most companies
have a mandatory gratuity policy for their drivers which is usually
anywhere from 15% to 20%. Check your contract to ensure you do not
pay duplicate gratuity. Ask the availability of the Company in the
event their services are needed after the contracted hour ends and
get this agreement in writing, if possible.
- Inquire about the Company’s starting time policy. With a
majority of Limousine Companies, your time starts at the time of the
initial pickup. Others may charge you from the time the Chauffeur
leaves the garage. We also suggest you inquire about travel time.
Some Limousine Companies will charge you travel time if your pickup
location or destination is further than a certain amount of miles.
Be sure to clarify the extent of all travel time charges prior to
making your reservation.
- Inquire about the Limousine Company’s wedding packages. Most
Companies run specials wedding rates during certain months of the
year. Most Companies also will provide complimentary wedding
packages that include rolling out the red carpet, specialty signs
(just married), photos of the bride and groom, flowers decorated
inside the limo, champagne toast for the bride and groom, etc.. Be
sure the complimentary items you want for your event are specified
when making your reservation, and placed in the contract.
- Inquire about your chauffeur. Check to see if your chauffeur has
experience in wedding ceremonies. Obtain the name of your chauffeur
and a cell phone number, if possible.
- Once you have selected a Limousine Company to provide your
service, ask for a detailed contract of your reservation. Your
contract should include the date of service, the time of pickup,
number of hours you have reserved the vehicle, the year, make, model
and color of the vehicle, the total price of the contract, including
driver’s gratuity, overtime charges, and routing information, i.e.
pickup and drop off locations. The Contract should also contain
language detailing the Company’s policies regarding cancellations,
deposits and the company’s liability in the event they are unable
to provide the service.
- If you have hired a wedding coordinator for your event, be sure to
provide a contact name and phone number to the Limousine Company, so
that proper communication is established prior to or during your
event. If you have not hired a wedding coordinator, choose a
particular person to be in charge of directing the chauffeur and
provide his/her contact information to the Limousine Company.
- Although many companies will call you prior to your reservation to
review the itinerary and details of your reservation, if you have
not heard from the company 48 hours prior to your scheduled event,
contact the company to review the details and amend any
discrepancies.
- Inquire whether the Limousine Company will have a live person
available during the scheduled event, should you require any
assistance. If not, be sure to obtain a contact phone number of an
operating manager or other individual in charge.
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